Complimentary shipping on every order
AURWEN

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Frequently asked questions

How do I find my ring size?+

Wrap a strip of paper snugly around the base of your finger, mark where it overlaps, and measure the length in millimetres — that's your circumference. Compare it with any standard ring size chart. If you're between sizes, size up.

What is the jewellery made of?+

Our pieces are gold- or silver-plated brass, and some use steel or copper alloys. The stones are American diamonds (cubic zirconia), crystals and imitation pearls — not natural diamonds or precious gems. That is what keeps the prices where they are. Every piece is checked before it is dispatched.

What payment methods do you accept?+

You can pay online via UPI, credit/debit cards, netbanking and wallets (processed securely by Razorpay), or choose pay-on-delivery and pay in cash or by card when your order arrives.

How long does delivery take?+

Orders are dispatched within 2 business days and usually arrive in 3–7 days depending on where you are. You will get a tracking link by email as soon as it ships.

Can I return or exchange a piece?+

Yes — you have 30 days from delivery for a refund or exchange, as long as the piece is unworn and in its original packaging. Personalised pieces can be exchanged but not refunded.

Is shipping really free?+

Yes — delivery is free on every order, anywhere in India. Your order is dispatched with a courier and you can follow it from the Track order page.

How should I care for my jewelry?+

Keep pieces away from water, perfume and sweat, and wipe them with a soft dry cloth after wearing. Store them separately in a pouch or lined box. Plating lasts far longer when it is not worn while bathing, swimming or exercising.

Can you get a design you don't have listed?+

Often, yes. We source from workshops in Surat and their range is wider than what we list. Send us a photo or a description through the contact page and we will tell you if we can get it and what it would cost.

Didn't find your answer? Ask us directly.